Online Food Ordering
Software / System

Multi-Purpose, Multi-Lingual, Multi-Store, Multi-Currency for Hospitality, Caterers, Hotels, Airports, Hospitals, Events...  

Direct, efficient, fully owned sales and engagement with customers across different Hospitality functions :

  • Online ordering, with built-in marketing and tracking
  • Self-service kiosks, Order at table/pool, Room service
  • Table booking with pre-ordering
  • Telephone orders with CallerID
  • One-time cost - You own sales/data - Runs on your site

Rent -or- Buy outright

Software for direct orders and sales


System Architecture

Own the Sales Data - Runs on YOUR website

Food-Ordering.com is a standalone web application for hospitality businesses worldwide, which allows direct, efficient, fully owned and controlled sales and engagement with customers across different functions (online ordering, in-store ordering, telephone ordering with CallerID, table booking with preordering) and languages (supports 144 languages). 

Built with flexibility at its core, it is able to cater for multiple use case scenarios, from restaurants and ordering portals to caterers and hotels. The system is suitable for all types of hospitality businesses including event venues, stadiums, universities, and more. It can be even used to create an online food ordering portal system or compliement a POS system. 

Receive orders on KDS/Tablet or Printers
Waiter-led or Self-service ordering
Table booking with pre-ordering
Telephone Orders
Staff / Students meals ordering
Hotel / Hospital Room service
Hotel Room Ordering
Self-Ordering Kiosk
Food Ordering Portal

Multi-Purpose, Multi-lingual, Multi-store

ONLINE (DELIVERY, CLICK AND COLLECT), IN-STORE (KIOSK, ORDER AT TABLE/BEACH, ROOMS SERVICE), TELEPHONE ORDERING (WITH CALLERID) AND TABLE BOOKINGS WITH PRE-ORDERING

 We have created an ordering system to cater for multiple business scenarios. The system's functionality can be extended, expanded and customised to tackle a variety of business needs.

Online, In-Store, Telephone Ordering, Table bookings
Support for 108 Languages, 2 million stores in any timezone
Flexible, Versatile, Customisable, and Standalone
multilingual online ordering system
multilingual online ordering system

Advanced & Customisable Features

NO LOCK-IN TO ANY SUPPLIER OR DEVICE. WORKS WITH A WIDE VARIETY OF HARDWARE, DEVICES, PRINTERS, TABLETS, SMS PROVIDERS AND PAYMENT GATEWAYS

From multi-station and multi-lingual printing to support for allergens filtering, real-time order/driver tracking, menu search and complete customisation this system can do pretty much anything you can imagine.

Multi-lingual multi-location printing
Stock control, Time-slots, Ingredients/Allergens, Order/Driver Tracking, and more
Complete system control & Ownership of sales/data

Multiple systems in one - all talking to each other

Online ordering, in-store ordering (self-ordering kiosk, order at table, QR ordering), hotel room service, telephone ordering, cash register

Online, In-Store, Telephone Ordering, Table bookings
Email/sms marketing, 3rd party delivery integrations (doordash, wolt, grab)
Google analytics, Google maps and Whatsapp integrations
multilingual online ordering system
multilingual online ordering system

10+ years of continuous development

Always improving. Use in any hospitality scenario, from restaurants and hospitals to airports and event values. Friction-less transactions without the need for apps or user accounts.

Hardware Agnostic

No ties to specific vendors/hardware. Choose your own hardware.

 

multilingual online ordering system
multilingual online ordering system

Complete control and ownership

EVERYTHING UNDER YOUR CONTROL

 

Complete control and ownership
Real-time reporting 
Access any part of the system  

A standalone system

 

Everything is built in

Email/SMS Marketing, Stock Control, Driver Tracking
Allergens management and filtering, Reviews 
Whatsapp ordering,   Telephone ordering with CallerID
multilingual online ordering system
multilingual self service ordering kiosk like mcdonalds

Self-Service Ordering Kiosk using hardware of your choice

Readily available only in: EU (European Union), EEA (EU and Iceland, Norway and Liechtenstein), UK and Switzerland. For other countries: please contact us.

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Choose our own hardware
Works with any Windows kiosk  
Readily avalable in the European Union  

10+ Payment Gateways supported with Amazon-style up/cross-selling

Multiple payment gateways supported with amazon.com-style upselling and cross-selling.  All with complete control.

 

multilingual online ordering system
multilingual online ordering system

Voucher,   Discounts and third-party Integrations

Automatically or manually apply vouchers or discounts based on dates, days, categories, times of the day, delivery/collection, dishes and more.

Seamless delivery using 3rd-party delivery services. 

 

Runs on Your Server, or we can host it on our infrastructure

 

 

multilingual online ordering system
multilingual online ordering system

FREE for Charities, National Health Services and the Disabled

 Completely Free for charities, national health services, and businesses owned or managed by people with disabilities

 

Loaded with features

Online ordering, In-Store ordering (room service, order at table, kiosks), Telephone ordering with CallerID, Table booking with food pre-ordering.

Multiple Stores Supported

ONLINE ORDERING FOR ALL YOUR STORES FROM A SINGLE SYSTEM.

Works With ANY Printer

SUPPORT FOR ANY PRINTERS: EPSON, STAR, NETWORK, USB, BLUETOOTH AND MORE.

Self Managed System

CHANGE ANYTHING, ANYTIME FROM ANY DEVICE WITH A WEB BROWSER ON IT.

Multiple Timezones

THE SYSTEM ADJUSTS TO THE DATE/TIME AND TIMEZONE YOU OPERATE AUTOMATICALLY, REGARDLESS OF YOUR SERVER'S LOCATION.

Built-In Marketing

EMAIL OR SMS YOUR CUSTOMERS DIRECTLY FROM THE ORDERING SYSTEM.

Manage Orders In Real-Time

USE OUR POWERFUL DASHBOARDS TO MANAGE ORDERS (ACKNOWLEDGE, CANCEL, OUT FOR DELIVERY) AND SEE ORDER HISTORY.

In-Store Ordering

SELF-SERVICE OR WAITER-LED ORDERING. ALLOW DIRECT ORDERING FROM TABLES, ROOM-SERVICE OR SIMPLY REDUCE QUEUES.

Table Booking

TABLE BOOKING WITH PRE-ORDERING. BOOK A TABLE AND SUBMIT THE ORDER AT THE SAME TIME.

ECommerce Analytics

INTEGRATES WITH GOOGLE ANALYTICS AND GOOGLE ANALYTICS ENHANCED ECOMMERCE.

Frictionless Ordering

NO USER REGISTRATION OR SIGN UP NEEDED, YET THE SYSTEM REMEMBERS YOUR DELIVERY AND PAYMENT DETAIS.

Telephone Orders

USE THE SYSTEM AS A SIMPLE POS WITH CALLERID TO HANDLE AND INPUT TELEPHONE ORDERS INTO THE SYSTEM.

Multiple Payment Gateways

MULTIPLE PAYMENT GATEWAYS: MPESA, ONPAY, TRUEVO, EKASHU NOCHEX, WORLDPAY, PAYPAL, RAZORPAY, STRIPE.

Allergens Filtering

LET USERS FILTER THE MENU BASED ON ALLERGENS AND SUITABILITY REQUIREMENTS.

Up/Cross-Selling

AMAZON.COM-LIKE FUNCTIONALITY. BOUGHT A BURGER? HOW ABOUT A BAAR AND CHIPS?

Loyalty Scheme

LET CUSTOMERS EARN POINTS BASED ON THE AMOUNT OF MONEY THEY SPEND AND REDEEM THEM.

Stock Control

SROCK NUMBERS AND AVAILABILITY UPDATED IN REAL-TIME BY THE SYSTEM AUTOMATICALLY, IF NEEDED.

Multiple Languages

108 LANGUAGES AVAILABLE TO USE, UP TO 10 SIMULTENEOUSLY, WITH EACH TEXT FRONTEND TEXT STRING FULLY EDITABLE.

Reviews

ABILITY TO COLLECT AUTHENTIC REVIEWS ONLY FROM ACTUAL CUSTOMERS.

Extra Charges

CHARGE CUSTOMERS FOR ANY ADDITIONAL FEES REQUIRED, SUCH AS A 'BAG CHARGE', OR SIMILAR.

Multiple Currencies

USE ANY CURRENCY ON A PER-STORE BASIS. ACCEPT GBP IN THE UK AND USD IN THE USA.

Menu Boards

AUTOMATICALLY GENERATE MENUS FOR TV AND MENU BOARD SCREENS

Discounts and Vouchers

AUTOMATICALLY APPLIED DISCOUNTS AND/OR MANUALLY APPLIED VOUCHERS

Order At Table/Seat

ALLOW CUSTOMERS TO ORDER FROM THEIR OWN TABLE, STADIUM/THEATRE SEAT, OR BEACH UMBRELLA..

Timeslots

MANAGE AND LIMIT ORDER NUMBERS SO AS NOT TO OVER-STRETCH YOUR STAFF AND RESOURCES.

Your own Point-of-sale POS system

GET A SIMPLE POS-LIKE SYSTEM WITH THE IN-STORE ORDERING MODULE AND ANY CARD TERMINAL.

Unavailable Items

CROSS OUT AN UNAVAILABLE ITEMS WHILE STILL SHOWING THEM IN THE MENU OR TOPPPINGS LIST.

Ingredients

DEFINE EACH DISHES' INGREDIENTS FOR USE IN TOPPINGS OR BESPOKE REPORTING.

Multi-Station Printing

PRINT DIFFERENT DISHES TO DIFFERENT STATIONS. EG. ALL STARTERS TO STATIONA AND ALL DESSERTS TO STATIONB.

Advanced User Interface

ADAPT THE USER INTERFACE TO YOUR OWN CHOICES AND PREFERENCES.

Advanced Dish Properties

LINK TOPPINGS TO DISH PROPERTIES SO AS TO REDUCE THE MENU'S LENGTH AND SPEED UP MENU SETUP

Order/Driver Tracking

ALLOCATE ORDERS TO DRIVERS, AND TRACK THEM DURING DELIVERY AND PROVIDE CUSTOMER UPDATES.

Self-Ordering Kiosk

USE HARDWARE OF YOUR CHOICE TO RUN YOUR SELF-ORDERING KIOSKS

Label Printing

AUTOMATIC PRINTOUT OF LABELS READY TO STICK ON BAGS OR FOOD.

KDS Kitchen Display Screen

REPLACE PRINTING ORDERS AT THE KITCHEN WITH A DIGITAL SCREEN ALTERNATIVE

Room Service/Catering

MULTI-USER SYSTEM FUNCTIONS ALLOW ITS USE IN MULTIPLE BUSINESS SCENARIOS.

Multi-Location Printing

PRINT ORDERS AT MULTIPLE LOCATIONS AND LANGUAGES. ENGLISH RECEIPT AT RECEPTION, CHINESE RECEIPT IN THE KITCHEN.

Payment Gateways (built-in)

Integration with other payment gateways, card terminals and payment providers can be carried out upon request.

Happy Clients around the world

What businesses across the globe say...

Owner of 2 UK Takeaways

Mexican Takeaway

Greek Taverna / Restaurant

Chinese Takeaway

Case Studies

The following are case studies of small hospitality businesses, large corporate clients, caterers and chains.

Red Dragon Chinese Takeaway, Glossop, Derbyshire

Red Dragon took back 40% of its customers within 5 weeks, and within 3 months stopped using 3rd-party ordering portals/websites like Just Eat and Hungryhouse and now receives 100% of its orders directly.
Suwen Wu, Manager:
I actually spent over a year looking at all the products and services out there ... After it was installed on our site we managed, in just a few weeks, to get about 30 to 40 per cent of our customers coming to us directly when ordering. Eventually, we increased that to 100 per cent - and we left Just Eat altogether! Now we receive all of our orders and payments directly. Also, we are customising and adding extra functions to the system to make it even better.

Komal Balti Indian Restaurant, Newcastle Upon Tyne

Komal has achieved operational efficiencies by using the online ordering system as well as the in-store ordering system for waiter-led ordering and automated printing at reception and kitchen.
Sam Gmichael, Manager:
Having this system feels like being Domino's or McDonald's in the sense that customers are kept informed via email and SMS texts but, importantly, orders are automatically routed both to the kitchen and reception. The system works well and the whole team here are very happy with it because it makes their work time easier yet totally efficient.

BurgerIM, Humble, Texas, USA

BurgerIM in Humble (Texas, USA) reorganised its website and marketing spend to improve online visibility, eliminate unnecessary marketing, and incease marketing efficiency as well as increase physical footfall to the store.
Andre Holder, Manager:
I cannot recommend Food-Ordering.com enough. The difference in quality became apparent almost immediately. The support and knowledge/expertise offered has really benefited our business. We stopped wasting money unnecessarily and started thinking about 'digital' in a very different way that makes a difference to our bottom line. It's great to work with people who know what they are doing.

Mexita Stpringburn, Glasgow, Scotland

Mexita Stpringburn has dramatically reduced commission payments to 3rd-party ordering sites and has gained full control of its online ordering and engages directly with customers, without having to deal with middle-men.
Muhammad Hasan, Manager: (Video)
I wanted to be able to own and control the sales process and customer relationship. I chose the food-ordering.com system which I thought was the best for my needs and I knew I'd have full control over everything. After the system was installed on our site we managed, in just a few weeks, for our direct sales to surpass those coming from third parties and we keep pushing more and more to take our customers back.

Other Case Studies

Food Ordering Demos and more

The tabs below contain a range of demos showcasing the functionality available, general capabilities as well as system walkthroughs of the front-end and back-end functionality. Please note that these reflect the online ordering capabilities at the time and may differ somewhat from the latest available features and functions.

The online food ordering system can then be customized for each customer/restaurant to work the way the business wants.

System Screenshots

Integrations (POS systems, Delivery platforms, and more)

  Integrations require a third-party service (£60 - £120 per month)

Cash Registers Delivery and Logistics Delivery Platforms Inventory Management Online Ordering Systems Other, and Marketing Management

Frequently Asked Questions

Very Easy It does not take more than 5-10 minutes. Once you have installed the system, you simply place a link on your website pointing to the online orders system.

The system's back-end (ie. restaurant management system) allows you to self-manage menus, settings and more in a very simple and easy way.

We can customise the system to make it work the way you want. We will discuss your requirements in detail and identify the extra costs for the modifications.

We provide only the software and not an ongoing service (unless requested). As such there is no need for technical support and pay salaries for this so we pass on the savings to you.

Yes. We can provide access to the source code for you to modify (options and accessories.). Depending on the use-case we can provide the appropriate software licence for reselling it or selling it as a service.

We can provide support on-demand as and if needed, at a cost of £80/h. Support is availeble Monday-Friday 9am-5pm GMT. Alternatively an ongoing support arrangement can agreed upon depending on your needs.

We do not sell any POS systems. We only offer online ordering software. Also, we do not sell any hardware, with the exception of Epson Intelligent POS printers. We are typically able to offer them at a price slightly less than retail, and are sent directly to you by Epson's Distributors. For all other compatible printers you can buy directly from the manufacturers via email links which we provide within the 'Package Builder' function of our site.

You can use it forever. You are not allowed to resell it though, unless you have a software license which allows reselling.

Yes you can upgrade to the latest version by paying 50% of the cost of the new version.

Printers: All Epson & Star intelligent POS printers, Any 80mm POS printer connected to a Windows computer.
CallerID: Artech AD102 & All Modems with calledID support. eg. US Robotics USR805637

Prices / Costs And Ordering

Use the system

We will host the entire thing for you on our cloud server

Contact us

FREE

£0.50 / order
Paid by the customer
Collected via you

OPTIONAL

Pricing is transparent. The one-off license fee allows you to use the system indefinately. It is provided ready to be filled-up with your menu, prices & business details, with orders reaching you via email or via your chosen method. eg. printer But in any case please read our terms and conditions.

The system will run on your own hosting (system technical specification) & you never pay anything else to us.

Resellers / Affiliates / Clients:

We pay a 30% referral fee for any paying clients you refer to us. this includes any subsequent purchases. Contact us for further information on reselling.

Get In Touch

Call us on +44 (0)1189 481 977 or email us at [email protected]

Address:

1 Burcombe Way
Reading RG4 8RX
Berkshire
United Kingdom

 

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